Privacy Policy

1. Order Cancellation

We understand that circumstances may change, and you may need to cancel your order. Our cancellation policy is as follows:

• Before Shipment: You may cancel your order free of charge as long as it has not been shipped. Please contact our customer support team to initiate the cancellation process.
• After Shipment: If your order has already been shipped, you will need to wait until the package is delivered. Once delivered, you may initiate a return following our return process.
• Custom Orders: Custom or personalized orders cannot be canceled once production has started.

2. Refund Policy

We strive to ensure that you are satisfied with your purchase. However, if you are not completely happy with your order, we offer the following refund options:

• Eligibility for Refund: Refunds are only available for unopened, unused, and undamaged products returned in their original packaging.
• Refund Timeframe: To qualify for a refund, you must contact us within 14 days of receiving your order.
• Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the credit will automatically be applied to your original payment method within 7-10 business days.
• Non-Refundable Items: Perishable goods, such as food products, or any non-returnable custom items cannot be refunded.

3. Return Shipping

The cost of return shipping will be your responsibility unless the item you received was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Exchanges

If you need to exchange an item, please contact our customer support team. Exchanges are subject to product availability and must meet the same criteria as our refund policy.